Refund & Complaints Policy

LN Technology Solutions is operated by Hộ Kinh Doanh Giải Pháp Công Nghệ LN (tax code 068065000035), 211/11/21 Tân Quý, Phường Phú Thọ Hoà, TP. Hồ Chí Minh, Việt Nam.

Phone +84 935 106 769 · Email [email protected]

You can request a full refund within 7 days of a subscription payment if you have not substantially used the paid features.

After 7 days, payments for the current billing period are not refundable, but you can cancel at any time so the plan is not renewed.

If work on your project has not started, the upfront payment is refunded in full.

If work has started, we refund the part of your payment that covers work not yet delivered, based on the scope and milestones agreed with you.

If you were charged twice or charged the wrong amount, we refund the extra amount in full after checking the transaction.

If a paid service is not provided for a billing period because of a fault on our side, we refund or credit the fee for the affected period, as described in our Terms of Service.

Contact us by phone or email (Phone +84 935 106 769 · Email [email protected]) with your account email, the payment date and amount, the product or service, and the reason.

We reply within 3 business days. Approved refunds go back to the original payment method (card or ZaloPay wallet). Depending on your bank or wallet, the money arrives within 7–14 business days after approval.

Send complaints about products, services, or payments by phone or email. We confirm receipt within 1 business day and aim to resolve the complaint within 7 business days.

If we cannot agree on a solution, the dispute is handled through negotiation, mediation, or the competent authorities under the laws of Vietnam.