When you pay a fee to use our services, we commit to providing the service you purchased. If we fail to deliver that paid service for a billing period because of a problem on our side, we will compensate you with a credit or refund in an amount equal to the fee you paid to use the service for the affected period.
This compensation applies to qualifying service failures only. It does not cover issues caused by your equipment, internet connection, misuse of the service, scheduled maintenance we announce in advance, or events outside our reasonable control.
Contact [email protected] to submit a compensation request. Include your account email, the service or subscription affected, and when the failure occurred. Approved compensation is the primary monetary remedy for that qualifying failure, subject to applicable law.